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Employing American Healthcare Systems to Support Jordan’s COVID-19 Tracing
In 2009, Jordan launched its first e‐health initiative—“Hakeem”—which sought to automate the public healthcare sector through the utilization of modern ICT solutions. What started as a pilot project at three clinics, with USTDA assistance grew into a nationwide program that now manages
more than six million registered electronic patient records using American technology to improve patient care and the resilience of the country’s healthcare infrastructure.
 Faced with the challenge of a nationwide rollout, Jordan turned to USTDA for assistance. The Agency responded by funding a feasibility study that helped guide the process for installing electronic health records systems in 190 facilities, including hospitals, comprehensive clinics and primary care clinics. Doctors, clinicians, pharmacists and other healthcare professionals at these facilities are now able to electronically access medical records of patients.
USTDA’s investment has helped to enhance the effectiveness and quality of healthcare management systems, created patient-oriented records, streamlined physician evaluations and reduced the cost of delivering health services across Jordan.
More than 350 health professionals have been trained on the program. As the Hakeem initiative continues to be implemented across Jordan, more patient records will be computerized and additional health professionals will receive training.
USTDA’s involvement in this initiative has resulted in consulting services and new technology — including computer networks, database software and radiology imaging equipment — provided by 23 U.S. companies in 11 states: California, Florida, Illinois, Massachusetts, Minnesota, North Carolina, Pennsylvania, Tennessee, Texas, Virginia and Washington.
Hakeem has also strengthened the resilience of Jordan’s healthcare infrastructure during some of the most challenging periods of the COVID-19 pandemic. Its platform
has contributed to nationwide contact tracing efforts to help control the spread of the virus and allowed patients an easy online option to request recurring medications.
USTDA is at the forefront of extraordinary developments in Jordan that are connecting patients and medical professionals with modernized healthcare solutions. As more overseas partners seek new investments in their healthcare future, USTDA is prepared to deliver enhanced patient access through U.S. innovation that will make a lasting difference for years to come.

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