The Digital Government Strategy is aimed at building a 21st century government that works better for the American people. The strategy's three primary goals are to:
To this extent, the U.S. Trade and Development Agency (USTDA) been continually working to support the Presidential Directive entitled ‘Building a 21st Century Digital Government’. Some of the high-level advancements and updates USTDA has implemented include:
Customer Feedback Process
USTDA welcomes customer and stakeholder comments and feedback at inquiries@ustda.gov and via our “feedback” link found throughout our website. Customers can also connect with USTDA on social media platforms like Twitter and Facebook to provide feedback or ask questions.
Digital Government Strategy report for the U.S. Trade and Development Agency
1.2. Ensure all new IT systems follow the open data, content, and web API policy and operationalize agency.gov/developer pages
Overall Status: in-progress
1.2.1. Document policy for architecting new IT systems for openness by default
Describe policy: To ensure future information systems and services comply with the Federal Digital Strategy and Open Data Policy (M-13-13, May 9, 2013) and to modernize existing systems to leverage APIs, USTDA will integrate digital strategy and open data requirements and guidance to existing processes and workflows. As such, the Chief Information Officer will examine and validate projects to ensure they include a digital strategy component for open data and interoperability and address the open data requirements.
1.2.6. Develop Customer Feedback Process
Describe the agency's process to engage with customers: Questions or input for USTDA data can be submitted via inquiries@ustda.gov.
1.2.7. Develop Data Publication Process
Describe the agency's data publication process: In consultation with the Chief Information Officer, USTDA’s Library staff and the Office of Public Affairs, data sets will be placed on its publicly-accessible website.
2.1. Engage with customers to identify at least two existing major customer-facing services that contain high-value data or content as first-move candidates to make compliant with new open data, content, and web API policy.
Overall Status: completed
2.1.1. Paragraph on customer engagement approach
In addition to informal discussions with internal and external stakeholders, USTDA solicits feedback on improvements to its digital strategy via its website and through the Ideal Scale portal. The Agency also uses a Facebook and daily tweets to drive traffic.
2.1.2. Prioritized list of systems (datasets)
System Name: Trade Leads API
System Description: An API that will allow developers access to USTDA’s Trade Lead data
System Scope: external
Main Customer: Trade Associations, U.S. Exporters, Consultants, Chambers of Commerce, Small Business Development Centers,etc
System Name: Events API
System Description: An API that will allow developers access to USTDA’s Events data
System Scope: external
Main Customer: Trade Associations, U.S. Exporters, Consultants, Chambers of Commerce, Small Business Development Centers,etc
2.2. Make high-value data and content in at least two existing, major customer-facing systems available through web APIs, apply metadata tagging and publish a plan to transition additional high-value systems
Overall Status: in-progress
2.2.1. Publish plan on future activity
Describe policy: USTDA.gov will publish a content API on a regular basis.
2.2.2. Make 2+ systems (datasets) available via web APIs with metadata tags
Name of system: USTDA.gov
Description of system: A content API
Scope of system: external
Main Customers: Public
4.2. Establish an agency-wide governance structure for developing and delivering digital services
Overall Status: in-progress
Paragraph on Governance: USTDA is currently working within existing frameworks to strengthen communication and oversight of digital products
5.2 Develop an enterprise-wide inventory of mobile devices and wireless service contracts
Overall Status: In-progress
5.2.1. Develop wireless and mobile inventory
Inventory Status: in-progress
5.3. Evaluate the government-wide contract vehicles in the alternatives analysis for all new mobile-related procurements
Overall Status: is this N/A?
Describe Implementation: is this N/A?
6.3. Ensure all new digital services follow digital services and customer experience improvement guidelines
Overall Status: Complete
Describe Implementation: Prior to implementing a digital platform, like the newly launched USTDA website, Usability Acceptance Testing and feedback must be conducted. The Agency public website is the only digital service being provided to external stakeholders.
7.1. Engage with customers to identify an existing priority customer-facing service to optimize for mobile use.
Overall Status: in-progress
7.2. Optimize an existing customer-facing service for mobile use and publish a plan for improving additional existing services
Overall Status: Completed
Describe Implementation: USTDA.gov is the only existing customer-facing service for mobile use and it has been optimized for mobile by using a responsive web design approach.
7.2.1. Report on services
Service Name: USTDA.gov
Service Description: Ensuring mobile-optimization of ustda.gov
System Scope: external
Primary customers: Citizens with mobile devices
8.2. Implement performance and customer satisfaction measuring tools on all .gov websites
Overall Status: completed
8.2.1. Implement performance measurement tool
Implemented Digital Analytics Program: yes
If Not, Describe Implementation: Google Analytics code has been shared with USTDA.gov staff, evaluations team and IT support.
Percent of websites covered: N/A
URL of performance data: N/A
8.2.2. Implement customer satisfaction tool
Describe Implementation: USTDA is researching different solutions to solicit customer feedback and satisfaction of its website.
URL of performance data: N/A